How do I cancel or amend my booking?
All of the apartments featured on
Check-in-london.com have a cancellation and amendment policy.
reservation is confirmed, it will be subject to the apartment booking
policy including any cancellation charges stated in the booking
To cancel or amend your booking:
- Send us an email quoting your unique booking reference number
(also contained within your booking confirmation email). Enquiries
about cancellations and amendments can be made on the phone first ut
must be followed by a written confirmation by email.
- Once your cancellation or amendment request has been received you will receive a cancellation confirmation email.
will then make the cancellation with the individual accommodation. If
any cancellation charges apply, we will contact you to advise you of the
ensure you contact us if you do not receive a confirmation of your
cancellation/amendment within 1 hour of your initial request during our
cancellation/amendment requests sent by email outside our office hours
(Monday - Friday 9am-5pm UK) will not be confirmed until the next
- If you need to cancel a booking urgently, and it is outside our office hours (Monday to Friday: 9:00am - 5:00pm UK time), then we advise you to inform the property management team directly using the contact details you will find on the booking confirmation or in the accommodation guest directory. If you cancel or amend a booking outside our office hours, the cancellation policy will be applied from the time we or the property management team has received your cancellation request (during office hours) and not the time the cancellation request was sent.
Any change in dates or reduction in number of nights will be treated as a cancellation.
you cancel your reservation within the required time before arrival,
which is stated in the apartment's cancellation policy, you will not
usually incur a cancellation charge. If you fail to cancel your
reservation and do not arrive at the apartment, the apartment may charge
your credit card with a cancellation fee.
How do I pay for the booking?
Payment for the accommodation booking must be made to Check-in-London by the due date as stated in the booking confirmation and all payment must be made in GBP sterling unless otherwise stated. We will always work with you to establish a payment ...
What does "Instant Booking" and "On Request" mean?
Instant Booking These serviced apartments are available to book online 24 hours of the day and will be instantly reserved with the apartment provider. You will receive your booking confirmation email once your payment has been processed. Note: Rates ...
When will I get my refund?
If you’re eligible for a refund, you’ll get it paid back to the original method of payment you used to make the booking within 7 days. We'll process your refund as soon as you cancel, but your bank or credit card issuer may take longer to get it to ...
When will my credit card be charged?
For "Instant" bookings your card will be charged in full at the time of booking online. For "On Request" bookings your card will be charged after your booking has been confirmed. For clients with a corporate account and long stays over 90 nights ...
Is smoking allowed in the apartment?
Almost all serviced apartments do not allow smoking inside the apartments and common areas including the reception, corridors and stairs. However some serviced apartments do permit smoking on the patio, terrace or balcony if this is available at the ...