Bookings made more than 90 days before arrival:
- Flexible Rates: 25% is charged when you book. The remaining balance is due 90 days before arrival.
- Non-Refundable Rates: Full payment is charged at the time of booking.
Bookings made less than 90 days before arrival:
- Full payment is charged when you book.
Long-stay bookings (over 90 nights):
- Payments are usually made monthly in advance, depending on booking terms and status.
Clients with a credit account:
- Payment is due according to approved credit terms (usually within 28 days of invoice).
- Credit accounts can be terminated at any time without notice.
- Late payments may incur interest of 8% + Bank of England base rate, calculated every 28 days.
- All bookings made in your company’s name must be paid for by your company.
- Payments are made by bank transfer.


General payment details:
- By making a booking, you accept full financial responsibility for payment on behalf of all guests listed on the booking.
- Payments must be made in full via credit/debit card or bank transfer unless otherwise agreed, by the due date stated in your booking confirmation.
- All payments must be made in £GBP unless otherwise stated.
- If a deposit has been paid, the full balance must be paid by the balance due date.
- Credit/debit card payments are processed securely via a third-party payment processor using 3D Secure.