When will my credit card be charged?
For "Instant" bookings your card will be charged in full at the time of booking online.
For "On Request" bookings your card will be charged after your booking has been confirmed.
For clients with a corporate account and long stays over 90 nights flexible billing is possible.
When will I get my refund?
If you’re eligible for a refund, you’ll get it paid back to the original method of payment you used to make the booking within 7 days. We'll process your refund as soon as you cancel, but your bank or credit card issuer may take longer to get it to ...
How often will my apartment be cleaned?
Serviced apartments are regularly cleaned by a professional housekeeping team who clean the apartment, change the bed linen and towels, empty the bins and top up amenities (where provided). This service is provided on a weekly basis or daily basis ...
Do I need to pay a security deposit?
Deposits vary depending on the length of stay and the type of property. Some properties require a security deposit prior to arrival or at the time of check-in by upfront payment or via credit card pre-authorisation. This is to cover any incidental ...
How do I pay for the booking?
Payment for the accommodation booking must be made to Check-in-London by the due date as stated in the booking confirmation and all payment must be made in GBP sterling unless otherwise stated. We will always work with you to establish a payment ...
How do I cancel or amend my booking?
All of the apartments featured on Check-in-london.com have a cancellation and amendment policy. After a reservation is confirmed, it will be subject to the apartment booking policy including any cancellation charges stated in the booking confirmation ...