Help Centre

When will I get my refund?

If you’re eligible for a refund, you’ll get it paid back to the original method of payment you used to make the booking within 7 days. 

We'll process your refund as soon as you cancel, but your bank or credit card issuer may take longer to get it to you.
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      For "Instant" bookings your card will be charged in full at the time of booking online.  For "On Request" bookings your card will be charged after your booking has been confirmed. For clients with a corporate account and long stays over 90 nights ...
    • How often will my apartment be cleaned?

      Serviced apartments are regularly cleaned by a professional housekeeping team who clean the apartment, change the bed linen and towels, empty the bins and top up amenities (where provided).  This service is provided on a weekly basis or daily basis ...
    • What does "Instant Booking" and "On Request" mean?

      Instant Booking These serviced apartments are available to book online 24 hours of the day and will be instantly reserved with the apartment provider. You will receive your booking confirmation email once your payment has been processed. Note: Rates ...
    • When should I book my apartment?

      If your dates are fixed and you have found an apartment you think will be ideal for your stay, do not leave it to the last minute, because serviced apartments can get booked up very quickly and there may not be a similar alternative in the same ...
    • Do the apartments provide additional towels and bed linens?

      Yes. This can be requested and if available will be provided for an extra charge.