When will I get my refund?
If you’re eligible for a refund, you’ll get it paid back to the original method of payment you used to make the booking within 7 days.
We'll process your refund as soon as you cancel, but your bank or credit card issuer may take longer to get it to you.
Please note:For payments made via Flywire, the payment processor will levy a 0.5% charge on refunds.
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When will my credit card be charged?
For "Instant" bookings your card will be charged in full at the time of booking online. For "On Request" bookings your card will be charged after your booking has been confirmed. For clients with a corporate account and long stays over 90 nights ...
How do I get a VAT invoice?
You can request for a VAT invoice after you have made a booking with us on [email protected]. You can access all your VAT invoices via our secure client portal 24/7. This service is available for free to all our managed clients. How often will my apartment be cleaned?
Serviced apartments are regularly cleaned by a professional housekeeping team who clean the apartment, change the bed linen and towels, empty the bins and top up amenities (where provided). This service is provided on a weekly basis or daily basis ...
Can I reserve an apartment without prepayment?
Your booking is not confirmed until payment has been received. In some cases, we may be able to hold an apartment for upto 24 hours, in case you need to finalise details with the corporate traveller or get approval for the stay. Note: For corporate ...
What does "On Request" mean?
On Request These serviced apartments are available on a request basis and we will check the price and availability with the apartment provider after receiving your request and then contact you to confirm if you wish to proceed with the booking. If ...