Do I need to pay a security deposit?
Deposits vary depending on the length of stay and the type of property.
Some properties require a security deposit prior to arrival or at the time of check-in by upfront payment or via credit card pre-authorisation.
This is to cover any incidental costs you might incur, such as telephone calls or car parking if applicable. This will be refunded back to your card after departure once the apartment has been inspected.
For
stays requiring an AST (Assured Shorthold Tenancy Agreement) the
security deposit required varies from 4 to 6 week accommodation costs.
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How do I pay for the booking?
Payment for the accommodation booking must be made to Check-in-London by the due date as stated in the booking confirmation and all payment must be made in GBP sterling unless otherwise stated. We will always work with you to establish a payment ...
Is there a washing machine in the apartment?
Serviced apartments may or may not have a washing machine within the apartment. You may have access to washing machine and a drying rack or a washer dryer which is a combined unit for washing and dryer which will be located in the kitchen or within ...
Is it possible to add a baby cot?
Yes. You can request for a baby cot and high chair in your serviced apartment. These items are subject to availability, additional charges may apply at some buildings, we will inform you of these in advance. Due to space limitations and operational ...
Complaints
If you have a problem with your accommodation whilst using it, this must be reported to the property management immediately using the contact details provided at the time of check-in. We also recommend you copy info@check-in-london.com on all ...
How do I collect the keys?
Key collection instructions are listed on all our property webpages and in your booking confirmation email. Different apartments have different check-in procedures such as: Reception or concierge At many serviced apartment properties a reception or ...