Do I need to move in on the 1st Day of the Month

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• Do I need to pay a security deposit?

  Deposits vary depending on the length of stay and the type of property. Some properties require a security deposit prior to arrival or at the time of check-in by upfront payment or via credit card pre-authorisation.  This is to cover any incidental ...

• How do I collect the keys?

  Key collection instructions are listed on all our property webpages and in your booking confirmation email. Different apartments have different check-in procedures such as: Reception or concierge At many serviced apartment properties a reception or ...

• Can I reserve an apartment without prepayment?

  Your booking is not confirmed until payment has been received. In some cases, we may be able to hold an apartment for upto 24 hours, in case you need to finalise details with the corporate traveller or get approval for the stay. Note: For corporate ...

• How do I cancel or amend my booking?

  All of the apartments featured on Check-in-london.com have a cancellation and amendment policy. After a reservation is confirmed, it will be subject to the apartment booking policy including any cancellation charges stated in the booking confirmation ...

• Is it possible to add a baby cot?

  Yes. You can request for a baby cot and high chair in your serviced apartment. These items are subject to availability, additional charges may apply at some buildings, we will inform you of these in advance. Due to space limitations and operational ...