During your stay
Are toiletries provided throughout the stay?
Serviced apartments mostly only provide toiletries on arrival in the bathroom or as part of the welcome pack and these are usually not replenished these during the stay.
Complaints
If you have a problem with your accommodation whilst using it, this must be reported to the property management immediately using the contact details provided at the time of check-in. We also recommend you copy info@check-in-london.com on all ...
Can I request for extra beds?
Some serviced apartments offer the option to add extra beds in certain room types (usually not in studios due to limited space). Extra beds may be in the form of a double or single sofa bed or a rollaway bed. Subject to availability. There may be ...
Is smoking allowed in the apartment?
Almost all serviced apartments do not allow smoking inside the apartments and common areas including the reception, corridors and stairs. However some serviced apartments do permit smoking on the patio, terrace or balcony if this is available at the ...
What if I loose the keys?
If you loose the keys please inform the apartment manager or contact us immediately. There may be a key replacement charge depending on the property.
Are parties allowed?
Unfortunately parties or social gatherings of any kind are strictly not allowed in any of the serviced apartments featured on our website. This includes stag and hen parties. Penalty charges will apply to those who have parties.
Can I request for more cleaning?
Yes. This can be requested and if available will be provided for an extra charge. Extra housekeeping services are usually not available on Sundays or Bank Holidays.
Do the apartments provide additional towels and bed linens?
Yes. This can be requested and if available will be provided for an extra charge.
How often will my apartment be cleaned?
Serviced apartments are regularly cleaned by a professional housekeeping team who clean the apartment, change the bed linen and towels, empty the bins and top up amenities (where provided). This service is provided on a weekly basis or daily basis ...
Is it possible to add a baby cot?
Yes. You can request for a baby cot and high chair in your serviced apartment. These items are subject to availability, additional charges may apply at some buildings, we will inform you of these in advance. Due to space limitations and operational ...