What does "On Request" mean?
On Request
These serviced apartments are available on a request basis and we will check the price and availability with the apartment
provider after receiving your request and then contact you to
confirm if you wish to proceed with the booking. If you accept, we will
email you a payment link to complete the booking.
If the apartment or room type you have
requested is not available we will contact you with alternative options
for your stay. No booking is made unless you instruct us to
do so.
We will contact you regarding your “On
Request” booking on the same day if you booked between 9:00 and 16:30
GMT Monday to Friday. Or the following morning, or on the following
Monday if you booked during the weekend or after 17:00 GMT on Friday. We will always aim to get back to you as soon as possible.
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What does "Photos are for guidance purposes only" mean?
This means that the property photos on our website may not always be of the exact unit you will be be staying in (unless confirmed in writing) but are a representation of the type of apartment, quality, furnishings and amenities available at the ...
Can I request for extra beds?
Some serviced apartments offer the option to add extra beds in certain room types (usually not in studios due to limited space). Extra beds may be in the form of a double or single sofa bed or a rollaway bed. Subject to availability. There may be ...
Can I request for more cleaning?
Yes. This can be requested and if available will be provided for an extra charge. Extra housekeeping services are usually not available on Sundays or Bank Holidays.
Are pets allowed?
Yes. Many serviced apartments are pet-friendly and permit some pets on a request basis. Extra cleaning fees may apply.
Is it possible to add a baby cot?
Yes. You can request for a baby cot and high chair in your serviced apartment. These items are subject to availability, additional charges may apply at some buildings, we will inform you of these in advance. Due to space limitations and operational ...