What does "Instant Booking" and "On Request" mean?
These serviced apartments are available to book online 24 hours of the
day and will be instantly reserved with the apartment provider. You will
receive your booking confirmation email once your payment has been
Note: Rates and availability are
changeable for serviced apartments that are available on an “Instant
Booking” basis so you must complete your booking online in order to
secure your serviced apartment reservation.
These serviced apartments are available on a request basis and we will check the price and availability with the apartment
provider after receiving your request and then contact you to
confirm if you wish to proceed with the booking. If you accept, we will
email you a payment link to complete the booking.
If the apartment or room type you have
requested is not available we will contact you with alternative options
for your stay. No booking is made unless you instruct us to
We will contact you regarding your “On
Request” booking on the same day if you booked between 9:00 and 16:30
GMT Monday to Friday. Or the following morning, or on the following
Monday if you booked during the weekend or after 17:00 GMT on Friday. We will always aim to get back to you as soon as possible.
How do I cancel or amend my booking?
All of the apartments featured on Check-in-london.com have a cancellation and amendment policy. After a reservation is confirmed, it will be subject to the apartment booking policy including any cancellation charges stated in the booking confirmation ...
How do I pay for the booking?
Payment for the accommodation booking must be made to Check-in-London by the due date as stated in the booking confirmation and all payment must be made in GBP sterling unless otherwise stated. We will always work with you to establish a payment ...
When will my credit card be charged?
For "Instant" bookings your card will be charged in full at the time of booking online. For "On Request" bookings your card will be charged after your booking has been confirmed. For clients with a corporate account and long stays over 90 nights ...
Can I request for extra beds?
Some serviced apartments offer the option to add extra beds in certain room types (usually not in studios due to limited space). Extra beds may be in the form of a double or single sofa bed or a rollaway bed. Subject to availability. There may be ...
Can I request for more cleaning?
Yes. This can be requested and if available will be provided for an extra charge. Extra housekeeping services are usually not available on Sundays or Bank Holidays.