Help Centre

What is a serviced apartment?

An apartment that is managed by a hospitality company and comes cleaned and ready-to-live in with furniture, kitchen appliances, bed linen, towels and all utility bills  (electricity, water, internet) set up is essentially a "Serviced Apartment".

They are self-contained (i.e without shared facilities) and have a private living area, a kitchen or kitchenette, bedrooms (except studio apartments) and bathrooms.

Serviced apartments are available in different sizes with different facilities and are also known as extended stay hotels or  aparthotels. 

They provide weekly or fortnightly cleaning which is included in the rate.

Serviced apartments are usually have:
  • Living area: sofa, armchair, coffee table, TV, dining table, chairs, curtains, rug, mirror
  • Kitchen: fridge/freezer, hob (2 ring or 4 ring), oven, microwave, kettle, toaster, sink, bin, dishwasher, cutlery, crockery, cooking utensils
  • Bathroom: towels, bathtub or shower, toilet, wash basin, mirror, towel rails, toilet roll holder, bin
  • Bedroom: bed, bed linen, pillows, duvet, side table, work desk/dressing table, wardrobes, night lamp
  • Other facilities: washing machine or washer/dryer, iron and ironing board, in-room safe, hairdryer, fans

    • Related Articles

    • How often will my apartment be cleaned?

      Serviced apartments are regularly cleaned by a professional housekeeping team who clean the apartment, change the bed linen and towels, empty the bins and top up amenities (where provided).  This service is provided on a weekly basis or daily basis ...
    • When should I book my apartment?

      If your dates are fixed and you have found an apartment you think will be ideal for your stay, do not leave it to the last minute, because serviced apartments can get booked up very quickly and there may not be a similar alternative in the same ...
    • Is there a washing machine in the apartment?

      Serviced apartments may or may not have a washing machine within the apartment.  You may have access to washing machine and a drying rack or a washer dryer which is a combined unit for washing and dryer which will be located in the kitchen or within ...
    • Is smoking allowed in the apartment?

      Almost all serviced apartments do not allow smoking inside the apartments and common areas including the reception, corridors and stairs.  However some serviced apartments do permit smoking on the patio, terrace or balcony if this is available at the ...
    • How do I collect the keys?

      Key collection instructions are listed on all our property webpages and in your booking confirmation email.  Different apartments have different check-in procedures such as: Reception or concierge  At many serviced apartment properties a reception or ...