Is there a lift in the building?
Not all serviced apartments have a lift (elevator) in the building.
If there is no on-site concierge, you will have to carry your own luggage up and down the stairs, so please read the details on the property webpage
carefully or ask about lift availability at the time of booking.
It is common for traditional properties
or period buildings to not have a lift in London and the UK. Newer
developments almost always have lift access.
You can add a special
request for a lower floor, our team will check this with the property
manager. While special requests cannot always be guaranteed we will
always endeavour to find a solution for you.
What is portable air-conditioning?
Where wall-mounted or in-built air-conditioning is not available due to the layout or building type, it is possible to request for standalone portable air-conditioner units. These units operate like normal air-conditioners and expel hot air out ...
What is comfort cooling?
There is another type of temperature control system that is called 'comfort-cooling' in serviced apartments in London and UK which is similar to air-conditioning but is controlled centrally within the building and maintained at an optimum indoor ...
What does "Photos are for guidance purposes only" mean?
This means that the property photos on our website may not always be of the exact unit you will be be staying in (unless confirmed in writing) but are a representation of the type of apartment, quality, furnishings and amenities available at the ...
When should I book my apartment?
If your dates are fixed and you have found an apartment you think will be ideal for your stay, do not leave it to the last minute, because serviced apartments can get booked up very quickly and there may not be a similar alternative in the same ...
Is it possible to add a baby cot?
Yes. You can request for a baby cot and high chair in your serviced apartment. These items are subject to availability, additional charges may apply at some buildings, we will inform you of these in advance. Due to space limitations and operational ...