Help Centre

Is there a lift in the building?

Not all serviced apartments have a lift (elevator) in the building.

If there is no on-site concierge, you will have to carry your own luggage up and down the stairs, so please read the details on the property webpage carefully or ask about lift availability at the time of booking. 

It is common for traditional properties or period buildings to not have a lift in London and the UK. Newer developments almost always have lift access.

You can add a special request for a lower floor, our team will check this with the property manager. While special requests cannot always be guaranteed we will always endeavour to find a solution for you.

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