collection instructions are listed on all our property webpages and in
your booking confirmation email.
Different apartments have different check-in procedures such as:
Reception or concierge
At many serviced apartment properties a reception or concierge desk is available to assist with check-ins and key collection.
This can be a 24 hour service or a day service between 9-6pm.
In some cases, the reception or concierge desk is not directly managed by the serviced apartment company.
Off-site management office
Some properties may have a main office located near the apartments (within a 5 to 10 minute walk) where you can go to collect the keys. This can be a 24 hour service or a day service between 9-6pm.
Meet and greet service
Where on-site staff is not available,
the serviced apartment company may provide a Meet & Greet service to
help guests with check-ins, present the keys, show them around the
layout of the apartment, appliances or handbooks, and assist with any
queries on arrival.
You must inform us or the apartment
management team of your arrival team so that a representative will be
there to greet you on your arrival.
Some serviced apartments with no-onsite staff operate a self check-in facility.
You will need to access the keys using a
key safe located at the property using a key code that the serviced
apartment company will provide prior to your arrival.
If you do not receive information
regarding the key code before you arrive you must contact us or the
apartment company as soon as possible.