How are the apartments rated?

How are the apartments rated? ranks each apartment with 3 to 5 badges based on their style, comfort, amenities, facilities and guest services, and takes into consideration other aspects of a property such as overall presentation, convenience and customer feedback.  .
The badges reflect the level of standards you might typically expect during your stay. 

Below is a guide summarising the criteria by which we have ranked all of our properties:

3 Badges

These apartments perfectly combine great value with a good level of comfort and services. Each apartment offers self-contained living spaces, modern furnishings, quality decor, a basic kitchen or kitchenette, weekly maid service, weekly towel & linen change, and either a washing machine, washer dryer or communal laundry room.

These apartments are ideal for their convenient locations and are excellent value for money.

4 Badges

These apartments offer spacious living areas, a wider range of services and a higher quality of furnishings than an apartment awarded 3 badges.

You can expect to find fully furnished interiors, superior decor, a fully equipped kitchen or kitchenette, entertainment facilities, daily or weekly maid service, daily or weekly towel & linen change, either a washing machine, washer dryer or communal laundry room, and an on-site reception or concierge.

These apartments are ideal for leisure, business or short term lets, delivering a great balance of amenities, services and fine living.

5 Badges

These apartments represent the very best of Serviced Apartments and are of a Luxury standard, comparable to a top four or five star hotel. Each apartment boasts exceptionally spacious living areas and a very high quality of services and facilities, presenting a top class residence for any traveller.

You could expect to find impeccably furnished interiors; sumptuous decor; daily maid service; two or three times a week linen change; either a washing machine or washer dryer; dishwashers; fitness centres with a gym and swimming pool; Hi-Fi entertainment system; state-of-the-art appliances and modern conveniences; onsite restaurant and bar; and a 24 hour reception or concierge.

These apartments are ideal for those seeking a luxurious and exclusive home from home experience.

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    • Is there heating and air-conditioning in all apartments?

      Heating is provided in all serviced apartments in London and the UK. This may be in the form of central heating (most common), electric heaters or underfloor heating. However air-conditioning is not always provided or in-built within the properties.  ...
    • Do the apartments provide additional towels and bed linens?

      Yes. This can be requested and if available will be provided for an extra charge.
    • Do you do group bookings?

      Yes. We can book serviced apartments for small and large groups.  Some apartments may operate special terms for group bookings which we will advise you of.
    • Are pets allowed?

      Yes. Many serviced apartments are pet-friendly and permit some pets on a request basis. Extra cleaning fees may apply.