If you have a problem with your accommodation whilst using it, this must be reported to the property management immediately using the contact details provided at the time of check-in.

We also recommend you copy on all correspondence so that we can provide assistance, if needed.

If you fail to follow this procedure there will be less opportunity for the property manager to investigate and rectify your complaint and for our team to offer any support in the matter. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.

We carefully select the property operators and accommodation we work with to ensure you have the best experience, but in instances where the need for a complaint arises, we do everything we can to help negotiate the best possible outcome for all parties involved.
Your satisfaction is important to us however if you are unhappy with the service we have provided you (i.e. our booking service) and wish to complain then please contact us directly on

Please note that we do not offer an alternative dispute resolution service.