If you have a problem with your
accommodation whilst using it, this must be reported to the property management immediately using the contact details provided at the time of check-in.
We also recommend you copy email@example.com on all correspondence so that we can provide assistance, if needed.
you fail to follow this procedure there will be less opportunity for the
property manager to investigate and rectify your complaint and for our team to offer any support in the matter. The
amount of compensation you may be entitled to may therefore be reduced
or extinguished as a result.
We carefully select the
property operators and accommodation we work with to ensure you have
the best experience, but in instances where the need for a complaint
arises, we do everything we can to help negotiate the best possible outcome for
all parties involved.
Your satisfaction is important to
us however if you are unhappy with the service we have provided you
(i.e. our booking service) and wish to complain then please contact us
directly on firstname.lastname@example.org.
Please note that we do not offer an alternative dispute resolution service.