Can I order a delivery prior to arrival?
If the serviced apartment you have booked does not have a reception, you will not be able to order a delivery prior to your arrival. If there is a reception or concierge desk on-site, it is possible to order a small delivery however this must be arranged with the apartment management team.
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Do I need to pay a security deposit?
Deposits vary depending on the length of stay and the type of property. Some properties require a security deposit prior to arrival or at the time of check-in by upfront payment or via credit card pre-authorisation. This is to cover any incidental ...
How do I collect the keys?
Key collection instructions are listed on all our property webpages and in your booking confirmation email. Different apartments have different check-in procedures such as: Reception or concierge At many serviced apartment properties a reception or ...
When will my credit card be charged?
Bookings made more than 90 days before arrival: Flexible Rates: 25% is charged when you book. The remaining balance is due 90 days before arrival. Non-Refundable Rates: Full payment is charged at the time of booking. Bookings made less than 90 days ...
Can I reclaim VAT on serviced apartment stays?
Whether VAT on serviced apartments can be reclaimed depends on several factors. These include the tax regulations in the country where the accommodation is used (for example, VAT charged on hotel stays in France cannot be reclaimed under French law), ...
How do I cancel or amend my booking?
All of the apartments on our website have a cancellation and amendment policy. After a reservation is confirmed, it will be subject to the accommodation's booking policy including any cancellation or amendment charges stated in the booking ...