Can I order a delivery prior to arrival?
If the serviced apartment you have booked does not have a reception, you will not be able to order a delivery prior to your arrival. If there is a reception or concierge desk on-site, it is possible to order a small delivery however this must be arranged with the apartment management team.
Do I need to pay a security deposit?
Deposits vary depending on the length of stay and the type of property. Some properties require a security deposit prior to arrival or at the time of check-in by upfront payment or via credit card pre-authorisation. This is to cover any incidental ...
How do I collect the keys?
Key collection instructions are listed on all our property webpages and in your booking confirmation email. Different apartments have different check-in procedures such as: Reception or concierge At many serviced apartment properties a reception or ...
Are toiletries provided throughout the stay?
Serviced apartments mostly only provide toiletries on arrival in the bathroom or as part of the welcome pack and these are usually not replenished these during the stay.
Is internet provided?
Yes. Wireless internet is provided for free in all serviced apartments. The speed of the internet connection provided varies and may be listed on the property details webpage. Login details are provided on arrival. If you have any trouble accessing ...
Is it possible to add a baby cot?
Yes. You can request for a baby cot and high chair in your serviced apartment. These items are subject to availability, additional charges may apply at some buildings, we will inform you of these in advance. Due to space limitations and operational ...