Knowledge Base
Help Centre
Help Centre
Recent Articles
Can I order a delivery prior to arrival?
If the serviced apartment you have booked does not have a reception, you will not be able to order a delivery prior to your arrival. If there is a reception or concierge desk on-site, it is possible to order a small delivery however this must be ...Are toiletries provided throughout the stay?
Serviced apartments mostly only provide toiletries on arrival in the bathroom or as part of the welcome pack and these are usually not replenished these during the stay.Complaints
If you have a problem with your accommodation whilst using it, this must be reported to the property management immediately using the contact details provided at the time of check-in. We also recommend you copy info@check-in-london.com on all ...Is there heating and air-conditioning in all apartments?
Heating is provided in all serviced apartments in London and the UK. This may be in the form of central heating (most common), electric heaters or underfloor heating. However air-conditioning is not always provided or in-built within the properties. ...Can I request for extra beds?
Some serviced apartments offer the option to add extra beds in certain room types (usually not in studios due to limited space). Extra beds may be in the form of a double or single sofa bed or a rollaway bed. Subject to availability. There may be ...
Popular Articles
What does "Instant Booking" and "On Request" mean?
Instant Booking These serviced apartments are available to book online 24 hours of the day and will be instantly reserved with the apartment provider. You will receive your booking confirmation email once your payment has been processed. Note: Rates ...How do I pay for the booking?
Payment for the accommodation booking must be made to Check-in-London by the due date as stated in the booking confirmation and all payment must be made in GBP sterling unless otherwise stated. We will always work with you to establish a payment ...Complaints
If you have a problem with your accommodation whilst using it, this must be reported to the property management immediately using the contact details provided at the time of check-in. We also recommend you copy info@check-in-london.com on all ...What is a serviced apartment?
An apartment that is managed by a hospitality company and comes cleaned and ready-to-live in with furniture, kitchen appliances, bed linen, towels and all utility bills (electricity, water, internet) set up is essentially a "Serviced Apartment". ...Is internet provided?
Yes. Wireless internet is provided for free in all serviced apartments. The speed of the internet connection provided varies and may be listed on the property details webpage. Login details are provided on arrival. If you have any trouble accessing ...