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If you have a problem with your accommodation whilst using it, this must be reported to the property management immediately using the contact details provided at the time of check-in. We also recommend you copy info@check-in-london.com on all ...Is there heating and air-conditioning in all apartments?
Heating is provided in all serviced apartments in London and the UK. This may be in the form of central heating (most common), electric heaters or underfloor heating. However air-conditioning is not always provided or in-built within the properties. ...Can I request for extra beds?
Some serviced apartments offer the option to add extra beds in certain room types (usually not in studios due to limited space). Extra beds may be in the form of a double or single sofa bed or a rollaway bed. Subject to availability. There may be ...How spacious are the apartments?
We display the size of the apartments in the approximate square metres and square feet to give you an idea of the amount of living space you will have. You may also be able to see floorplans of the apartments (if available) on the listing or within ...When will I get my refund?
If you’re eligible for a refund, you’ll get it paid back to the original method of payment you used to make the booking within 7 days. We'll process your refund as soon as you cancel, but your bank or credit card issuer may take longer to get it to ...
Popular Articles
What does "Instant Booking" and "On Request" mean?
Instant Booking These serviced apartments are available to book online 24 hours of the day and will be instantly reserved with the apartment provider. You will receive your booking confirmation email once your payment has been processed. Note: Rates ...Complaints
If you have a problem with your accommodation whilst using it, this must be reported to the property management immediately using the contact details provided at the time of check-in. We also recommend you copy info@check-in-london.com on all ...What is a serviced apartment?
An apartment that is managed by a hospitality company and comes cleaned and ready-to-live in with furniture, kitchen appliances, bed linen, towels and all utility bills (electricity, water, internet) set up is essentially a "Serviced Apartment". ...Is internet provided?
Yes. Wireless internet is provided for free in all serviced apartments. The speed of the internet connection provided varies and may be listed on the property details webpage. Login details are provided on arrival. If you have any trouble accessing ...Is it possible to add a baby cot?
Yes. You can request for a baby cot and high chair in your serviced apartment. These items are subject to availability, additional charges may apply at some buildings, we will inform you of these in advance. Due to space limitations and operational ...