Checkin Apartments Help Centre

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Do I need to move in on the 1st Day of the Month
No, you can move into a serviced apartment on any day of the week and any day of the month and stay for as long as you need.
Can I order a delivery prior to arrival?
If the serviced apartment you have booked does not have a reception, you will not be able to order a delivery prior to your arrival. If there is a reception or concierge desk on-site, it is possible to order a small delivery however this must be ...
Are toiletries provided throughout the stay?
Serviced apartments mostly only provide toiletries on arrival in the bathroom or as part of the welcome pack and these are usually not replenished these during the stay.
Complaints
If you have a problem with your accommodation whilst using it, this must be reported to the property management immediately using the contact details provided at the time of check-in. We also recommend you copy [email protected] on all ...
Is there heating and air-conditioning in all apartments?
Heating is provided in all serviced apartments in London and the UK. This may be in the form of central heating (most common), electric heaters or underfloor heating. However air-conditioning is not always provided or in-built within the properties. ...

Popular Articles
What does "On Request" mean?
On Request These serviced apartments are available on a request basis and we will check the price and availability with the apartment provider after receiving your request and then contact you to confirm if you wish to proceed with the booking. If ...
Is internet provided?
Yes. Wireless internet is provided for free in all serviced apartments. The speed of the internet connection provided varies and may be listed on the property details webpage. Login details are provided on arrival. If you have any trouble accessing ...
What size are the beds?
Bed sizes vary in each apartment and are displayed in the room type information on each property webpage. Please read the details on the property webpage carefully or ask about bed sizes at the time of booking. Standard UK Bed Sizes Type cms feet & ...
How do I pay for the booking?
Payment for the accommodation booking must be made to Checkin Apartments by the due date as stated in the booking confirmation and all payment must be made in GBP sterling unless otherwise stated. For longer bookings, payment can often be made in ...
When will my credit card be charged?
For "Instant" bookings your card will be charged in full at the time of booking online. For "On Request" bookings your card will be charged after your booking has been confirmed. For clients with a corporate account and long stays over 90 nights ...

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