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Help Centre
Recent Articles
Can I order a delivery prior to arrival?
If the serviced apartment you have booked does not have a reception, you will not be able to order a delivery prior to your arrival. If there is a reception or concierge desk on-site, it is possible to order a small delivery however this must be ...Are toiletries provided throughout the stay?
Serviced apartments mostly only provide toiletries on arrival in the bathroom or as part of the welcome pack and these are usually not replenished these during the stay.Complaints
If you have a problem with your accommodation whilst using it, this must be reported to the property management immediately using the contact details provided at the time of check-in. We also recommend you copy stay@checkinapartments.com on all ...Is there heating and air-conditioning in all apartments?
Heating is provided in all serviced apartments in London and the UK. This may be in the form of central heating (most common), electric heaters or underfloor heating. However air-conditioning is not always provided or in-built within the properties. ...Can I request for extra beds?
Some serviced apartments offer the option to add extra beds in certain room types (usually not in studios due to limited space). Extra beds may be in the form of a double or single sofa bed or a rollaway bed. Subject to availability. There may be ...
Popular Articles
What does "On Request" mean?
On Request These serviced apartments are available on a request basis and we will check the price and availability with the apartment provider after receiving your request and then contact you to confirm if you wish to proceed with the booking. If ...What bed sizes are available?
Bed sizes vary in each apartment and are displayed in the room type information on each property webpage. Please read the details on the property webpage carefully or ask about bed sizes at the time of booking. Standard UK Sizes Standard UK Sizes ...How do I pay for the booking?
Payment for the accommodation booking must be made to Check-in-London by the due date as stated in the booking confirmation and all payment must be made in GBP sterling unless otherwise stated. We will always work with you to establish a payment ...Is there heating and air-conditioning in all apartments?
Heating is provided in all serviced apartments in London and the UK. This may be in the form of central heating (most common), electric heaters or underfloor heating. However air-conditioning is not always provided or in-built within the properties. ...Complaints
If you have a problem with your accommodation whilst using it, this must be reported to the property management immediately using the contact details provided at the time of check-in. We also recommend you copy stay@checkinapartments.com on all ...